Returns Window
Because our pieces are handcrafted in small batches, returns are accepted only for items that arrive damaged or defective. If an issue occurs, please contact us within 24 hours of delivery with photos of the product and packaging.
Return Conditions
Items must be unused, in their original condition, and returned with their original packaging.
Handcrafted variations in the wood grain are normal and not considered defects.
Non-Returnable Items
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Custom or made-to-order items
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Items damaged through misuse
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Items without original packaging
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Gift cards
Proof of Purchase
A receipt or order number is required for all returns.
Please contact us before sending any item back.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds are issued to your original payment method.
Please allow a few business days for processing by your bank.
Missing or Late Refunds
If you have not received your refund:
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Check your bank account.
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Contact your credit card company.
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Contact your bank.
If you still do not see the refund, email us at {orders@plain-matter.com}.
Sale Items
Sale or discounted items are final sale and cannot be refunded.
Exchanges
We only replace items that arrive defective or damaged.
Contact us first at {orders@plain-matter.com} for exchange instructions.
Gifts
If the item was marked as a gift and shipped directly to you, you may receive store credit.
Otherwise, the refund will go to the original purchaser.
Shipping Your Return
Contact us at {orders@plain-matter.com} before shipping your return.
We will provide the correct return address.
Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
We recommend using a trackable service for higher-value items.
Need Help?
For any questions about returns or refunds, contact us at {orders@plain-matter.com}.
